Rapid development of a multi-language COVID-19 testing and tracking platform for Germany’s travel hubs
Product DESIGN
Development Strategy
IOS App
Android App
webapp
Development training & handoff
EcoCare, an arm of a German-based logistics company, had set up a series of rapid turnaround Covid testing laboratories across the country. With test sites across hundreds of locations, including some of Germany’s major airports, they needed a mobile and webapp capable of supporting test booking as well as COVID-19 Green pass and check-in management to German government standard. And they needed it last week.
The App needed to work for a wide spectrum of demographics and thus be incredibly user friendly (despite the really short time frames!)
We simulataneously ran rapid UX prototyping, UI exploration, and kicked off development. Effective and open communication was key in ensuring all teams were working hand-in-hand to make fast decisions while continually solving logistical issues with EcoCare (as the German standard for Covid passes evolved) and navigating the App Store’s new Covid requirements.
EcoCare offers a variety of tests for different scenarios - in the short time available we started to design a visual language that would help users understand the differences, and select the right test type, across multiple languages.
The Ecocare app had to be widely available, easy to get to, and work for repeat visitors' on-going interactions with the system. We used React Native and ReactJS in combination with third party services and a UI component library to give us that wide coverage as quickly as possible.
We integrated Google Maps API to enable users to quickly find a convenient location to get a COVID-19 test.
Users could easily book and manage their COVID-19 appointments all in one place, helping reduce missed appointments and late arrivals.
Users had instant an easy access to their up-to-date COVID-19 records.
Users could Check-in to any location in Germany using government standard procedures.
As the product evolved EcoCare wanted to ensure their main organization website became the jumping off point for the webapp experience. We provided designs updates in Figma to match the new booking app, and helped them reskin their internal booking management system.
With German residents and travellers accessing the app on a daily basis, we covered 9 languages across all platforms to help increase the reach of EcoCare’s service.
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